SANITARY EMERGENCY
24-hour emergency assistance in the event of water damage, burst pipes or backwater
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Sanitary emergency
Sanitary emergency - 24/7 immediate assistance in Switzerland
When things need to be done quickly: Our emergency plumbing team is available around the clock. With the free online initial diagnosis, you receive a brief assessment in advance before we take over at your premises.
Sewer cleaning - free online initial diagnosis in 30 seconds
Answer the questions - we will show you the most likely cause and what you should do now.
Several drains → often collector/main line affected.
Backwater = always urgent → pipe is closed „at the back“.
Get in touch with Canal heroes without obligation and 24/7: 041 562 31 31
Recommended steps
PLUMBING EMERGENCY SERVICE? Water leaking? The toilet is overflowing? There's a strong smell coming from the drain?
When things need to be done quickly, we are there for you - 24 hours a day, 7 days a week.
Whether it's a burst pipe, sewage damage or backflow: our experienced emergency teams specialize in acute plumbing and sewer emergencies. We respond immediately, work efficiently and ensure that the damage is repaired as quickly as possible - so that you can breathe easy again.
What is considered a sanitary emergency?
We treat the following situations as acute emergencies:
Blocked WC or sink
Backwater in the cellar, gully or utility room
Sewage flooding in the bathroom or living areas
Manhole cover overflows
Water on the terrace or in the flat roof area
Strong odors or bubbling from the pipe system
Extremely slow drainage in the shower, kitchen or laundry room
Our promise in an emergency:
Immediate deployment - usually within 60 minutes*
Available 24/7 - even at night, at weekends & on public holidays
State-of-the-art equipment & trained specialists
Documentation on request (photos, protocol)
Fair & transparent prices with advance offer
*Availability depends on the location - we will give you an estimate directly on the phone. We have all locations in Switzerland at our disposal.
Years of experience
Plumbing emergency or sewer problem - what's the difference?
When water suddenly leaks, the toilet overflows or there is a strong smell coming from the drain, the question often arises: Who should I call now?
The rule of thumb is simple:
Fresh water problem? → Then a Sanitary operation (e.g. burst pipe, leaking tap, boiler defect).
Wastewater problem? → Then a Sewer cleaning service further (e.g. in case of blockage, backflow, foul-smelling drains).
Our tip:
In an emergency, it is better to call too much than too little.
We will advise you free of charge and - if necessary - refer you directly to the right specialist company.
Quick help. Without detours.
Brief overview of the most common sanitary emergenciesN:
Your situation
Responsibility
Water leaking from radiator, shower, WC
Plumber
Burst pipes in water pipes
Sanitary service
No water flow in kitchen/bathroom
Sanitary
Blocked drain, WC, floor drain
Sewer cleaning experts
Backwater from toilet, shower, gully
Sewer cleaning experts
Bad odor from the sewer
Sewer cleaning experts
Your situation
Water leaking from radiator, shower, WC
Burst pipes in water pipes
No water flow in kitchen/bathroom
Blocked drain, WC, floor drain
Backwater from toilet, shower, gully
Bad odor from the sewer
Responsibility
Plumber
Sanitary service
Sanitary
Sewer cleaning experts
Sewer cleaning experts
Sewer cleaning experts
Our area of operation: Switzerland
📞 24/7 emergency hotline: We are ready when it counts.
YOUR HEROES IN A SANITARY EMERGENCY - QUICK HELP IN YOUR AREA
The channel heroes are known from the media & specialist portals
Reports, interviews and specialist articles about our assignments, procedures, recommendations and best practices.
Locations at a glance
WHY OUR CUSTOMERS TRUST US: FEEDBACK
"Our toilet was completely blocked on a public holiday - nothing worked. The emergency call-out came quickly, was carried out professionally and billed fairly. No hidden costs. Absolutely recommendable."
"As a property management company, we depend on reliable partners - especially in an emergency. Our collaboration with Sanitärdienst in Solothurn has been consistently professional for several years: punctual, well documented, technically flawless."
Your personal contact
Ednan Destovic
Managing Director & Channel Professional
With over 10 years of experience in the sewer industry and one sound training as a plumber Ednan Destovic stands for expertise, reliability and quality.
He knows the practice at first hand - from the Sewer cleaning and TV inspection through to the renovation of complex pipes.
His claim with his team: Clean work, sustainable solutions and honest advice - so that every project is convincing in the long term.
FREQUENTLY ASKED QUESTIONS ABOUT SANITARY EMERGENCIES
Even outside office hours, our prices remain fair and transparent.
Depending on the urgency and scope of the work, the costs are usually between CHF 250.- and CHF 800.- - including travel, initial diagnosis and immediate on-site assistance.
No surprises: You always receive a clear estimate of the costs before you start.
A plumbing emergency occurs when water leaks uncontrollably or plumbing systems suddenly stop working - e.g. in the event of burst pipes, toilet blockages or backflow. In such cases, quick action is required to avoid consequential damage.
Turn off the main water tap
Switch off the power in affected areas (in the event of water damage)
Provide water collection container
No more discharging into blocked pipes
Sanitary: Fresh water problems (e.g. burst pipe, defective fitting)
Channel: Sewage problems (e.g. blockage, backflow, foul odors)
If in doubt, simply call - reputable providers will help you with the classification and refer you on if necessary.
No problem: give us a call and describe the situation.
Our experts will ask you specific questions and give you an immediate initial assessment.
If the problem is more of a sewer or wastewater problem, we can arrange for a qualified partner company from the region continue.
Not in most cases.
Thanks to modern technology - such as Leak detection, pipe camera and pressure flushing - can be around 90 % of all emergencies quickly and without major structural interventions.
Our aim: to solve the problem without causing additional damage.
CONTACT US
Water problems know no time - but we know solutions. Give us a call. We can help you.
Kanalhelden AG
Meierhofstrasse 9
6032 Emmen
Tel. 041 562 31 31
info@kanalhelden.ch
www.kanalhelden.ch
Kanalhelden AG
Schulstrasse 2
8153 Rümlang
Tel. 043 215 09 36
info@kanalhelden.ch
www.kanalhelden.ch
Kanalhelden AG
Aarbergstrasse 15
3044 Innerberg
Tel. 031 561 92 86
info@kanalhelden.ch
www.kanalhelden.ch
Kanalhelden AG
Güterstrasse 19
4133 Pratteln
Tel. 061 563 31 84
info@kanalhelden.ch
www.kanalhelden.ch
Kanalhelden AG
Archplatz 2
8400 Winterthur
Tel. 043 215 09 36
info@kanalhelden.ch
www.kanalhelden.ch
Kanalhelden AG
Bahnhofplatz 4a
5000 Aarau
Tel. 056 561 68 35
info@kanalhelden.ch
www.kanalhelden.ch
"In the middle of the night, water was suddenly dripping through the bathroom ceiling - a burst pipe. I called the Kanalhelden plumbing emergency service in Lucerne straight away. The fitter arrived relatively quickly and fixed the problem quickly and properly."